Empower People To Recycle Right

Customer Story: City of Victoria

City of Victoria Exceeds Target Diversion of 30% With Great Communication and Digital Tools

The City of Victoria saw an opportunity to offer a better way for residents to access their garbage collection schedules online as part of their commitment to improving resident communications.

City of Victoria customer story takeaways:

  • Exceeded set goals for adoption
  • 37% increase in diversion rate
  • Lower contamination
  • Reduced printing costs
  • Utilization rate: 42% of households are using the service

Learn the importance of readily accessible information and communications  to increase diversion and engage residents like the City of Victoria did.

Click the button below to download the customer story and learn more.


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We’ve been really happy with the service, it’s been a user-friendly process for us and the residents have been delighted to choose the way that they’re communicated with. We definitely recommend it for municipalities looking at ways to improve communications and their waste program.

Melinda Jolley, Communications Coordinator, City of Victoria.

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