In Lethbridge, the city’s Waste & Recycling Services handle garbage and recycling collection on an alternating, bi-weekly schedule for its roughly 100,000 residents. The city kicked off its curbside recycling program in 2019 and now has plans to roll out its curbside organics program in Spring 2023.

Lethbridge, Alberta key customer story takeaways:

• The city needed a singular platform to help communicate about waste and recycling in a timely way and meet people where they are.
• “We call (the app) our Lethbridge Loop — keeping people in the loop,” Prest says, noting that the city uses the app to notify people about street sweepings, outages for electricity and water, and other service alerts, with plans to communicate information about snow routes & more in the future, too.