Empower People To Recycle Right

Case Study: City of Victoria

City of Victoria Exceeds Target Diversion of 30% With Great Communication and Digital Tools

The City saw an opportunity to offer a better way for residents to access their garbage collection schedules online as part of their commitment to improving resident communications.

City of Victoria case study takeaways:

  • Exceeded set goals for adoption
  • 37% increase in diversion rate
  • Lower contamination
  • Reduced printing costs
  • Utilization rate: 42% of households are using the service
Case Study - Victoria, BC, Canada

Learn the importance of readily accessible information and communications  to increase diversion and engage residents like the City of Victoria did.

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We’ve been really happy with the service, it’s been a user-friendly process for us and the residents have been delighted to choose the way that they’re communicated with. We definitely recommend it for municipalities looking at ways to improve communications and their waste program.

Melinda Jolley, Communications Coordinator, City of Victoria.

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