TDS services more than 300 cities in 92 counties in central and east Texas. With such a wide variety of offerings, and an ever-growing customer base,TDS utilizes digital communication tools to achieve its goal of diverting as much waste from the landfill as possible and to educate its customers of how they can play an active role in diversion efforts.
With the help of the waste wizard, collection calendar, sorting game, and mobile app, TDS has hit the ground running with an improved consumer experience and expanded customer base.
Key case study takeaways:
"We could see that ReCollect had the potential to eliminate some of the confusion our customers were experiencing and in return, decrease the amount of information requests our team was handling manually.”